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Essential-2

Essential Skills in Hospitality, Service & Tourism

This workplace readiness program is designed for international students seeking training in and knowledge of transferable soft skills for the international or Canadian workplace. Students gain the essential industry knowledge and skills in customer service, hospitality, and tourism to allow them to be successful in entry to intermediate level positions in a broad range of related employment settings; for example, hotels, motels, resorts, restaurants, convention centres and on cruise ships.

Course Breakdown

Course 1: Cross Cultural Communication

# of Weeks: 4

# of Hours: 80

Course 2: Customer Service, Sales and Marketing

# of Weeks: 4

# of Hours: 80

Course 3: Professional Development in Tourism & Hospitality

# of Weeks: 4

# of Hours: 80

Course 4: Project Management

# of Weeks: 4

# of Hours: 80

Course 5: Sustainable Tourism

# of Weeks: 4

# of Hours: 80

Course 6: Business Ethics

# of Weeks: 4

# of Hours: 80

Cooperative Work Practicum (Diploma Only)

# of Weeks: Max 24

# of Hours: 480

Capstone Project (Certificate Only)

# of Weeks: 3

# of Hours: 40

Program Outcomes

By taking this program you will acquire and be able to apply the essential skills and knowledge related to:

1. Canada; National Culture and Cross-Cultural Communication, including: Skills working with different cultures, establishing first impressions, skills related to service industry standards.

2. Customer Service, Sales, and Marketing, including: Public speaking skills, problem-solving skills, applying marketing techniques.

3. Travel, Tourism, and Adaption, including: Taking orders, planning for meetings, handling special needs, writing effective communication.

4. Managing Events, Attractions, and eTravel, including: Research skills, organizing events, delivering presentations, time management skills.

5. Tourism, Trends & Impacts, including: Analyzing performance, setting personal and career-related goals, workshop planning.

6. Tourism Based Businesses and Workplace Communications, including: Negotiation skills, management skills, interviewing, and feedback.

Program Overview & What Our Students Are Saying

Admission Requirements

Minimum Age: 18 Years

Education: Toronto applicants must provide a copy of an Ontario Secondary School Diploma (OSSD) or equivalent* (or has passed the Wonderlic Scholastic Level Exam with a Cut Score of 16);

A transcript, diploma or certificate from another country is considered equivalent to an Ontario high school diploma if assessed at an Ontario OSSD level by a recognized assessment service. Students can have their credential assessed using one of the following pre-approved recognized assessment services:

Language Skills: Students must demonstrate an intermediate level/Level 4 English with Tamwood Careers’ online test and admission interview. The online test and interview are exempt if CEFR B1, IELTS 5, TOEFL iBT 52-64, Cambridge PET (Merit), Tamwood Language Centre’s Level 4, or proof of successful completion of Tamwood Language Centre EAP 192 is presented.

*If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. Students who need to improve their English skills before getting admitted to this program can take English courses at Tamwood Language Centres.

Program Features

Learn from industry professionals with first-hand knowledge

Level up your career

Earn money by working while you study

Small classes encourage dynamic instructor to student and peer-to-peer learning

Join a student community of over 60 nationalities and build your global business network

Gain valuable Canadian work experience through a 24 week co-op work term

Option to transfer courses completed to a public institution for further studies and to qualify for a post graduation work permit.

Co-op Work Experience

Diploma program students complete a 480-hour co-op education work placement that starts on completion of the six-month study term. Co-Op positions are typically entry level to get you working from the ground up. Work placements are available in: Vancouver, Whistler, Toronto and other areas in British Columbia, Alberta and Ontario.  You will receive assistance and tools to help you find work and start earning income fast! Our work placement coordinators work with you to connect you with employers and great jobs and they stay connected and support you through your entire program.

Visit our Work While Studying page to read more about the services and support you can access as a co-op student.

About the Capstone Project

The Capstone Project is an academic project in which students select a topic that relates to both their studies and their field of work.  This is submitted in the form of a final written report or presentation. In selecting and working on their project, students will practice critical thinking, solving challenging problems, and developing skills such as oral communication, research skills, planning, self-sufficiency, and goal setting—valuable skills that are sought after by employers!