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Hospitality & Tourism

This workplace readiness program is designed for international students seeking training in and knowledge of transferable soft skills for the international or Canadian workplace. Students gain the essential industry knowledge and skills in customer service, hospitality, and tourism to allow them to be successful in entry to intermediate level positions in a broad range of related employment settings; for example, hotels, motels, resorts, restaurants, convention centres and on cruise ships.

  • Hospitality and Tourism Co-op Diploma
  • Hospitality and Tourism Certificate
  • Hospitality and Tourism Co-op with Communication Diploma

Programs listed above have been approved by the Private Training Institution Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.

Course Breakdown

Course: Academic Skills

# of Weeks: 4

# of Hours: 80

Course: Business Communication

# of Weeks: 4

# of Hours: 80

Course: Canadian Culture

# of Weeks: 4

# of Hours: 80

The 3 courses above only apply to the Hospitality and Tourism with Communication Programs.

Course: Cross-Cultural Communication

# of Weeks: 4

# of Hours: 80

Course: Customer Service

# of Weeks: 4

# of Hours: 80

Course: Professional Development

# of Weeks: 4

# of Hours: 80

Course: Project Management

# of Weeks: 4

# of Hours: 80

Course: Sustainable Tourism

# of Weeks: 4

# of Hours: 80

Course: Business Ethics

# of Weeks: 4

# of Hours: 80

Cooperative Work Practicum (Diploma Only)

# of Weeks: Max 24

# of Hours: 480

Capstone Project (Certificate Only)

# of Weeks: 3

# of Hours: 60

Cooperative Work Practicum (Communication Diploma Only)

# of Weeks: Max 36

# of Hours: 720

*The order in which students will take the courses will vary based on the student’s start date. Contact us for the course delivery schedule.

Program Outcomes

By taking the Hospitality and Tourism Program you will acquire and be able to apply the essential skills and knowledge related to:

1. Canada; National Culture and Cross-Cultural Communication, including: Skills working with different cultures, establishing first impressions, skills related to service industry standards.

2. Customer Service, Sales, and Marketing, including: Public speaking skills, problem-solving skills, applying marketing techniques.

3. Travel, Tourism, and Adaption, including: Taking orders, planning for meetings, handling special needs, writing effective communication.

4. Managing Events, Attractions, and eTravel, including: Research skills, organizing events, delivering presentations, time management skills.

5. Tourism, Trends & Impacts, including: Analyzing performance, setting personal and career-related goals, workshop planning.

6. Tourism Based Businesses and Workplace Communications, including: Negotiation skills, management skills, interviewing, and feedback.

Program Overview & What Our Students Are Saying

Admission Requirements

Minimum Age: 18 Years

Education: Toronto applicants must provide a copy of an Ontario Secondary School Diploma (OSSD) or have passed the Wonderlic Scholastic Level Exam with a Cut Score of 16.

Language Skills: International students must demonstrate intermediate level English with Tamwood Career’s online test and interview. The online test and interview are exempt if CEFR B1, IELTS 5, TOEFL iBT 35, Cambridge PET (Merit), Tamwood Language Centre’s intermediate level or proof of successful completion of Tamwood Language Centre EAP 192 is presented.

For Communication Programs:

Language Skills:  International students must demonstrate Pre-Intermediate level English with Tamwood Careers’ online test and interview. The online test and interview are exempt if IELTS 4, CEFR A2, Cambridge KET (PET), TOEFL iBT 17, Duolingo 55, or Tamwood Language Centre’s Pre-Intermediate level is presented.


  • Successful completion of three consecutive full-time years of secondary school and/or post-secondary education taught in the English language in a country where English is the principal language.
    • Countries from which education in English is accepted:
      Canada, U.S.A., U.S. Virgin Islands, United Kingdom, New Zealand, Australia, Tanzania, and Ireland, Singapore, Bahamas, Barbados, Belize, Jamaica, and Philippines

*Students who need to improve their English skills before getting admitted to this program can take English courses at Tamwood Language Centres.

Program Features

Learn from industry professionals with first-hand knowledge

Level up your career

Earn money by working while you study

Small classes encourage dynamic instructor to student and peer-to-peer learning

Join a student community of over 60 nationalities and build your global business network

Gain valuable Canadian work experience through a 24 week co-op work term

Option to transfer courses completed to a public institution for further studies and to qualify for a post graduation work permit.

Co-op Work Experience

Diploma program students complete a 480-hour co-op education work placement that starts on completion of the six-month study term. Co-Op positions are typically entry level to get you working from the ground up. Work placements are available in: Vancouver, Whistler, Toronto and other areas in British Columbia, Alberta and Ontario.  You will receive assistance and tools to help you find work and start earning income fast! Our work placement coordinators work with you to connect you with employers and great jobs and they stay connected and support you through your entire program.

Visit our Work While Studying page to read more about the services and support you can access as a co-op student.

Pre-Arrival Job Placement in Whistler

In Whistler only, Tamwood Careers offers students the option to apply for a job and secure an interview and job offer prior to arrival. This way you will know what job you will have, how much you will make, and where you will live before you travel to Whistler.  Tamwood has partnered with some of the 5-star hotels in Whistler including the Four Seasons, the Pan Pacific, and the Westin Hotel.  These hotels interview our job applicants and make offers for jobs that will be part-time hours for the study term (24 weeks) and then full-time hours for the co-op work term (24 weeks). All of the hotels offer staff housing and students who get jobs at the Four Seasons or the Pan Pacific can stay in their staff housing from the first day they arrive and through their entire program. Learn more here.

Contact us if you have questions about applying to Tamwood Careers Whistler.

Career Occupations

Graduates of this program will be prepared for a variety of customer service, tourism and hospitality positions in a broad range of settings: for example, hotels, motels, resorts, restaurants, casinos, convention centres, and cruise ships.

About the Capstone Project

The Capstone Project is an academic project in which students select a topic that relates to both their studies and their field of work.  This is submitted in the form of a final written report or presentation. In selecting and working on their project, students will practice critical thinking, solving challenging problems, and developing skills such as oral communication, research skills, planning, self-sufficiency, and goal setting—valuable skills that are sought after by employers!

Meet The Teacher(s)