Hospitality & Tourism
This workplace readiness program is designed for international students seeking training in and knowledge of transferable soft skills for the international or Canadian workplace. Students gain the essential industry knowledge and skills in customer service, hospitality, and tourism to allow them to be successful in entry to intermediate level positions in a broad range of related employment settings; for example, hotels, motels, resorts, restaurants, convention centres and on cruise ships.
- Hospitality and Tourism Co-op Diploma
- Hospitality and Tourism Certificate
- Hospitality and Tourism Co-op with Communication Diploma
Programs listed above have been approved by the Private Training Institution Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.
Course Breakdown
Course: Academic Skills
# of Weeks: 4
# of Hours: 80
Course: Business Communication
# of Weeks: 4
# of Hours: 80
Course: Canadian Culture
# of Weeks: 4
# of Hours: 80
The 3 courses above only apply to the Hospitality and Tourism with Communication Programs.
Course: Cross-Cultural Communication
# of Weeks: 4
# of Hours: 80
Course: Customer Service
# of Weeks: 4
# of Hours: 80
Course: Professional Development
# of Weeks: 4
# of Hours: 80
Course: Project Management
# of Weeks: 4
# of Hours: 80
Course: Sustainable Tourism
# of Weeks: 4
# of Hours: 80
Course: Business Ethics
# of Weeks: 4
# of Hours: 80
Cooperative Work Practicum (Diploma Only)
# of Weeks: Max 24
# of Hours: 480
Capstone Project (Certificate Only)
# of Weeks: 3
# of Hours: 60
Cooperative Work Practicum (Communication Diploma Only)
# of Weeks: Max 36
# of Hours: 720
*The order in which students will take the courses will vary based on the student’s start date. Contact us for the course delivery schedule.
Program Outcomes
By taking the Hospitality and Tourism Program you will acquire and be able to apply the essential skills and knowledge related to:
1. Canada; National Culture and Cross-Cultural Communication, including: Skills working with different cultures, establishing first impressions, skills related to service industry standards.
2. Customer Service, Sales, and Marketing, including: Public speaking skills, problem-solving skills, applying marketing techniques.
3. Travel, Tourism, and Adaption, including: Taking orders, planning for meetings, handling special needs, writing effective communication.
4. Managing Events, Attractions, and eTravel, including: Research skills, organizing events, delivering presentations, time management skills.
5. Tourism, Trends & Impacts, including: Analyzing performance, setting personal and career-related goals, workshop planning.
6. Tourism Based Businesses and Workplace Communications, including: Negotiation skills, management skills, interviewing, and feedback.
Program Overview & What Our Students Are Saying
Admission Requirements
Minimum Age: 18 Years
Education: Toronto applicants must provide a copy of an Ontario Secondary School Diploma (OSSD) or have passed the Wonderlic Scholastic Level Exam with a Cut Score of 16.
Language Skills: International students must demonstrate Level 12 English with Tamwood Careers’ online test and interview. The online test and interview are exempt if CEFR B2, Academic IELTS 5, TOEFL 72, Duolingo 95, TOEIC 785, CELPIP 6, Tamwood Language Centre’s Tamwood Level 12 or ILAC’s Level 12 is presented.
For Communication Programs:
Language Skills: International students must demonstrate Level 8 English with Tamwood Careers’ online test and interview. The online test and interview are exempt if CEFR B1, Academic IELTS 4, TOEFL 42, Duolingo 65, TOEIC 550, CELPIP 4, Tamwood Language Centre’s Tamwood Level 8 or ILAC’s Level 8 is presented.
*Students who need to improve their English skills before getting admitted to this program can take English courses at Tamwood Language Centres.
Program Features
Learn from industry professionals with first-hand knowledge
Level up your career
Earn money by working while you study
Small classes encourage dynamic instructor to student and peer-to-peer learning
Join a student community of over 60 nationalities and build your global business network
Gain valuable Canadian work experience through a 24 week co-op work term
Option to transfer courses completed to a public institution for further studies and to qualify for a post graduation work permit.
Co-op Work Experience
Diploma program students complete a 480-hour co-op education work placement that starts on completion of the six-month study term. Co-Op positions are typically entry level to get you working from the ground up. Work placements are available in: Vancouver, Whistler, Toronto and other areas in British Columbia, Alberta and Ontario. You will receive assistance and tools to help you find work and start earning income fast! Our work placement coordinators work with you to connect you with employers and great jobs and they stay connected and support you through your entire program.
Visit our Work While Studying page to read more about the services and support you can access as a co-op student.
Career Occupations
Graduates of this program will be prepared for a variety of customer service, tourism and hospitality positions in a broad range of settings: for example, hotels, motels, resorts, restaurants, casinos, convention centres, and cruise ships.
About the Capstone Project
The Capstone Project is an academic project in which students select a topic that relates to both their studies and their field of work. This is submitted in the form of a final written report or presentation. In selecting and working on their project, students will practice critical thinking, solving challenging problems, and developing skills such as oral communication, research skills, planning, self-sufficiency, and goal setting—valuable skills that are sought after by employers!