Tamwood Student
Support Services
Education/Program Progression Assistance & Learning Support Services
At Tamwood Careers, we are here to support you every step of the way. We offer support in the following areas:
- Orientation: Orientation helps students become familiar with campus life, available college services, key contacts, and much more. Orientation is program-specific and takes place in-person, on campus on the first day of class. For a sample of our orientation content, please see orientation slides. Download Orientation – Tamwood Vancouver.
- Co-Op Workshops: Co-op Workshops are hosted on campus, 2-3 times per month and cover topics such as the Canadian job market, resume and cover letter writing, LinkedIn and portfolio development, written communication, job interviews, and networking skills. The co-op workshop schedule is announced in classes each term and available on the co-op calendar published each month.
- Resume Clinics: Resume Clinics are conducted by the Academic and Co-op teams, who visit classes in the first term to review each student’s resume and provide personalized feedback. Students can book a resume one-on-one with a member of the co-op department at any time.
- Guest Speakers: Guest Speakers from various industries are regularly invited to Tamwood Careers classes to share their professional insights and market perspectives with students. Guest speaker sessions are program-specific and communicated to students by their instructors.
- Field Trips: Field Trips offer students a chance to leave the classroom environment and explore real-world, hands-on applications of what they are learning. Field trips are organized by both the academic department and faculty. Field trips are communicated to students by their instructors.
- Academic Office Hours: Students may request extra academic support by signing up for Academic Office Hours, available by appointment (visit our office on the 2rd floor or contact academicvan@tamwood.com to sign up!). Students who have not completed all course requirements will be notified by the student services team and encouraged to book an academic advising meeting to ensure continued program progression. For questions related to accessing your course content on Moodle, please see our Tamwood Careers Student Moodle Manual. Download Tamwood Careers Student Moodle Manual
- Graduation Ceremony: Graduation Ceremonies take place on campus and offer students the opportunity to celebrate their achievements with staff, family, and friends. Don’t forget to share your graduation photos on social media and tag us: @tamwoodcareers
At Tamwood Language Centres, we are here to support you every step of the way. We offer support in the following areas:
- Orientation & Welcome Package: Orientation helps students become familiar with campus life, Tamwood Language Centres services and resources, tips for life in Canada, guidance on public transportation and local amenities, key contacts, and more. Students will receive a welcome package by email two weeks before their start date, which includes instructions on how to complete the English Placement Test, as well as an invitation and zoom links to orientation (multiple sessions are hosted online every Friday and Sunday in multiple time zones). The welcome package also includes instructions on how to sign up for the Tamwood student portal, where you can find important information on your classes, Tamwood accommodation and Healthcare plan details. For more information see our sample orientation slides. Download Tamwood Language Vancouver Orientation
- On-Campus Information Services & Campus Tours: Once you arrive in Canada, visit the reception desk in any Tamwood campus to learn more about our bi-weekly information sessions held in multiple languages. These sessions offer students an opportunity to meet the student services team and ask questions in their first language as they settle into life in Canada. If you are a new student, join us for a tour of Tamwood’s campuses every Monday! See any campus reception area to sign up.
- Social Events, Activities & Welcome Parties: Tamwood offers free social events each week to help new students make friends, feel at home, practice their English, and become part of the Tamwood community. See the monthly activity calendar available at the front desk or at tamwood.com/student-events to see what’s happening each week and to sign up for events like on-campus yoga, movie night, fun Fridays (with snacks and DJ), as well as ongoing cultural events, activities and excursions. If you are a new student, don’t miss our welcome party (held every main start date week)!
- Office Hours – Academic Advising: Every Monday our student services team will stop by your classroom to share important information on upcoming events, as well as invite you to the weekly office hours every Wednesday. Students are invited to drop by with any questions and receive guidance on class placement, level progression, course options, assistance with e-textbooks and learning platforms, as well as support for navigating school resources. It’s also a great opportunity to connect with staff, get quick answers, and receive guidance to help students succeed academically and feel confident in their studies.
- Student Support Services: Students can email with questions or concerns anytime and receive support quickly, even outside of class hours by contacting online@tamwood.com. Service is available 7 days a week from 4am–10pm Pacific Time.
- Graduation Celebrations: Graduation celebrations take place in every campus at 1pm every Friday. Join us to congratulate Tamwood students who are finishing their programs and celebrate their accomplishments at a fun, weekly event. Don’t forget to share your graduation photos on social media and tag us at #iloveTamwoodlanguage 🧑🎓🎉
- Health Care Guidance: If you have questions about your medical insurance, or need guidance to understand coverage, or find doctors or nearby clinics, please contact a member of Tamwood’s Health Services at healthcare@tamwood.com or call toll-free 1-888-230-8148.
Department Contacts
If you have any questions, please contact the following departments:
| Department | Details | Vancouver | Toronto |
|---|---|---|---|
| Admissions* | For support with your application or required documents, please contact our admissions department. | admission@tamwood.com | admission@tamwood.com |
| Accommodation | For any questions regarding your homestay or residence booking, or to inquire about independent living in Vancouver/Toronto, please contact our accommodation department. | homestaytamwood@tamwood.com | homestay@tamwood.com |
| Orientation | If you have any questions about Tamwood Careers’ orientation schedule, or to request a copy of your program’s orientation slides (available in Moodle), please contact our Orientation department. | studentsupportbc@tamwood.com | studentsupport@tamwood.com |
| Student Services | Our student services team is the first point of contact for all student inquiries. Stop by the front desk with any questions about program hours, MSP, how to get a SIN number, class change requests, T2202A forms and more. We are here to help! | studentsupportbc@tamwood.com | studentsupport@tamwood.com |
| Academic Advising | For any questions about Tamwood Careers assignments, attendance requirements and exams, including tips for success in your classes, please speak with your instructor, or reach out to a member of our academic department. We are here to support you, every step of the way! | academicvan@tamwood.com | academicto@tamwood.com |
| Career Services | For any questions regarding your co-op placement, employment services, or to request a one-to-one appointment to review your resume, prepare for interviews, or learn more about the job market in your field, stop by the co-op department office, or book an appointment with the co-op team. | coop.van@tamwood.com | coopto@tamwood.com |
| Social Events | Let’s get social! See our monthly activities schedule for opportunities to make friends, explore the city and surrounding areas, or participate in local events and nightlife. Stop by the front desk or contact our social events department with any questions about the Tamwood Careers student experience. | myexperience@tamwood.com | myexperience@tamwood.com |
| General Inquiries | For any other questions, please don’t hesitate to contact us at tamwood.com/contact-us. | tamwood.com/contact-us | tamwood.com/contact-us |
*If you have been misled by your agent, please contact admission@tamwood.com.
If you have any questions, please contact the following departments:
| Department | Details | Vancouver |
|---|---|---|
| Admissions* | For support with your application or required documents, please contact our admissions department. | admission@tamwood.com |
| Accommodation | For any questions regarding your homestay or residence booking, or to inquire about independent living in Vancouver, please contact our accommodation department. | homestaytamwood@tamwood.com |
| Orientation | If you have any questions about Tamwood Language Centres’ orientation schedule, or to request a copy of your program’s orientation slides please contact our Orientation department. | online@tamwood.com |
| Student Services | Our student services team is the first point of contact for all student inquiries. Stop by the front desk with any questions about general program and course information, class change requests, health insurance information and more. We are here to help! | online@tamwood.com |
| Academic Advising | For any questions about your coursework, tests, attendance requirements and official exams, including tips for success in your classes, please speak with your instructor, stop by our weekly office hours. If you’d like to speak to a member of the academic department, please contact the Director of Studies. We are here to support you, every step of the way! | Director of Studies: rose.pezeshkzad@ilac.com |
| Social Events | Let’s get social! See our monthly activities schedule for opportunities to make friends, explore the city and surrounding areas, or participate in local events and nightlife. Stop by the front desk or contact our social events department with any questions about the Tamwood Language Centres student experience. | myexperience@tamwood.com |
| General Inquiries | For any other questions, please don’t hesitate to contact us at tamwood.com/contact-us. | tamwood.com/contact-us |
*If you have been misled by your agent, please contact admission@tamwood.com.
Health Services
Taking Care of Your Physical
and Mental Health
We believe that your health and well-being is an important aspect of your time with us. We want you to be safe, healthy and to enjoy your time at Tamwood and in Canada.
- 24/7 Support Our health care team is available to support you 24/7. Call, text, chat, or email, all confidential.
- Cost All services are free, private and confidential.
- More Information For more information on Health Services email healthcare@tamwood.com or call toll-free 1-888-230-8148
International students in BC with a study permit valid for six months or longer are required to register for MSP. Learn more here on how to apply
Services Included
For more information on Health Services email healthcare@tamwood.com
Counselling
Meeting with
students either in person or virtual for counselling support
Guidance
Working with students experiencing difficulties with adjusting to life in Canada
Support
Help for students facing health or accessibility challenges, academic failure.
Webinars
Webinars on personal safety, consent and acceptable behaviours in Canada
Health Services Team
Our professional in-house health services team is available to support you during your time with us. Our professionals are here to discuss personal and mental health concerns that are impacting your life and/or academics.
We provide a safe and confidential space for you to discuss both your physical and mental health concerns.
Support is available to you by contacting Health Services to book an appointment with one of our team members.
We provide a safe and confidential space for you to discuss both your physical and mental health concerns.
Support is available to you by contacting Health Services to book an appointment with one of our team members.
Help, Support and Resources When and Where You Need It
- Toronto Distress Centres: 416-408-4357 or 408-HELP
- Gerstein Centre: 416-929-5200
- Spectra Helpline: 416-920-0497
- good2talk: 1-866-925-5454 or connect through 2-1-1 or online
- Here2Talk: 604-642-5212
- Mental Health Support in BC: Website
- Canadian Mental Health Association: Website
- Crisis Centre: Website
- BC Crisis Line: 1-800-SUICIDE (1-800-784-2433)
- Harm reduction: Toward the Heart: Website
- BC211’s “Redbook”: Website
- HealthLink BC 8-1-1: Website
- Health Fee for International Students in BC: Website
- Apply for Medical Services Plan (MSP) in BC: Website
- ResilienceBC: Anti-Racism Network: Website
- International Student Safety Guide: Website
Additional Resources
Click below for information on: